Collaborative CRMs: Ensure collaboration among many companies departments.Operational CRMs: Designed to aid marketing, sales and customer support department communicating with current customers and potential leads or customers.If you are looking for an open-source support and ticketing system, we recommend checking our list here: 17 Awesome Open-source Self-Hosted Ticketing System. Some CRM solutions are built to work in healthcare environment and support patients and healthcare customers therefore we created a collection of open-source CRM for healthcare enterprise: 10 Open-source CRM solutions for Healthcare. Most of CRM systems extend their functionalities with post-sale service management, and some even add accounting, finance and billing management. CRM software manages the interaction process between sales, marketing and customer support departments with customers. CRMs stands for "Customer Relationship Management" solutions which are built to manage the interactions with current or potential customers.
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